Privacy Policy for Darah App

Effective Date: January 26, 2025

1. Introduction

Welcome to Darah, a comprehensive local business marketplace platform connecting home-based entrepreneurs with nearby customers. Darah is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application and related services. By accessing or using the Darah app, you signify your understanding and acceptance of the terms outlined in this Privacy Policy.

2. Information We Collect

We collect various types of information to provide and improve our services to you. This includes Personal Information, Business Information, and Usage Data.

2.1 Personal Information

• Contact Details: Name, email address, and phone number.
• Profile Information: Optional profile photo.
• Location Data: With your explicit consent, we collect precise or approximate location data to show nearby businesses. You can withdraw consent anytime through device settings.
• Communication Data: Information you provide when contacting support.
• Device Identifiers: FCM tokens for push notifications.

2.2 Business Information (for Business Owners)

• Business Profile: Name, description, categories.
• Contact Details: Business phone number, WhatsApp contact, Instagram handle.
• Location: Business location and region.
• Visual Assets: Business logo and gallery images.
• Product/Service Details: Menu items, prices, descriptions.
• Verification Documents: For business verification and approval.

2.3 Usage Data

• App usage analytics (features used, time in app, interactions).
• Interaction Data: Business views, favorites, searches, preferences.
• Technical Data: Device model, OS, unique identifiers, IP address, crash reports.

3. How We Use Your Information

• To operate and provide core app functionalities.
• To personalize your experience.
• To send push notifications (you may disable them anytime).
• To improve app performance and features.
• To help business owners manage listings and analytics.
• For admin tasks including approval, moderation, compliance.
• To detect and prevent fraud or security issues.

4. Data Sharing and Disclosure

• Public business information is visible to app users.
• User–business communication may share relevant contact details.
• We use trusted third-party service providers (Firebase, Google Cloud, etc.).
• Legal disclosures may occur when required by law.
• Data may transfer if ownership or structure of Darah changes (e.g., acquisition).
• We do not sell personal data.

5. Data Storage and Security

• Data stored mainly in Firebase (Google Cloud) with strong security controls.
• Local cached data may be stored on your device.
• No method of storage is 100% secure, but we apply strong safeguards.
• Data retention times follow legal and operational requirements.

6. Your Rights

Under the Omani Personal Data Protection Law, you have the right to access, correct, delete, object to processing, request data portability, and withdraw consent. You may contact us to exercise these rights.

7. Children's Privacy

Darah is not intended for individuals under age 13. We do not knowingly collect data from children under 13. If a child has provided us with data, contact us and we will remove it.

8. International Data Transfers

Your data may be transferred internationally where our services operate. We use legally recognized safeguards to ensure your data remains protected.

9. Changes to this Privacy Policy

We may update this policy occasionally. We will notify you through the app or email before significant changes take effect.

10. Contact Us

Email: Darah.om@outlook.com